COVID 19 Community Service Call Center
891 Mountain Ranch Road
San Andreas, CA 95249
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PHONE: (209) 754-2896
Mon - Fri: 8:30am - 4pm
Closed Weekends & Holidays

Frequently Asked Questions

Blueprint for a Safer Economy

Why do we need to continue limits on what we are allowed to do?

COVID-19 is spread between people who are in close contact with one another (within 6 feet) through droplets made when an infected person coughs or sneezes. Some people with COVID-19 do not have symptoms or have a mild illness, which means that they can spread it to others without knowing they are infected. It can also spread when a person touches a surface or object that has the virus from an infected person on it and then touches their nose, mouth, and eyes with unwashed hands. Everyone is at risk of becoming ill with COVID-19. Some people are more vulnerable to serious illness due to their age and health condition.

Reopening Calaveras County needs to happen in a very controlled way and informed by science and medicine. A spike in new COVID-19 infections can lead to a second shutdown to help control any spread of COVID-19 into Calaveras communities. Calaveras County has a limited healthcare infrastructure that may affect the county’s ability to care for a large number of sick people. 

What is the State’s plan to reopen California?

California has a new blueprint for reducing COVID-19 in the state with revised criteria for loosening and tightening restrictions on activities. Find out how businesses and activities can open in counties statewide beginning on August 31, 2020. See the activities and business tiers. Calaveras County specific business information can be found on the website and search Calaveras county. 


What does Calaveras Public Health’s readiness plan include?

To reopen the county safely Calaveras County must ensure:

  • Epidemiologic stability of COVID-19
  • Protection of essential workers
  • Testing capacity for COVID-19
  • Containment capacity
  • Protection of vulnerable groups
  • Timelines
  • Triggers for adjusting modifications
  • Plans for moving through each stage


What happens if I don’t comply with the statewide Stay-at-Home order?

In light of the COVID-19 pandemic, we are seeing increased use of policing as a way to enforce stay-at-home orders. The goal of Calaveras Public Health is to prevent any spread of COVID-19 and doing so without the use of policing. We know that policing practices are likely to worsen the spread of COVID-19 by preventing people from seeking needed care or taking proper precautions. Calaveras Public Health believes that in order for people to physically distance themselves and stay at home, people need support and community investment, not punishment. Public Health trusts that the people of Calaveras County will voluntarily follow the Governor’s stay-at-home order to protect loved ones and Calaveras communities.


What can we do to help people who are at-risk for COVID-19 and staying home to protect themselves?

View Mental Health Resources here / Mental Health Resources (Spanish)

View Calaveras Seniors resources here


Where can I find Calaveras County’s Variance to California’s Roadmap to Modify the Stay-at-Home Order?


View the variance 


Are mass gatherings permitted?

State public health directives prohibit professional, social and community mass gatherings. Gatherings are defined as—meetings or other events that bring together persons from multiple households at the same time for a shared or group experience in a single room, space, or place such as an auditorium, stadium, arena, large conference room, meeting hall, or other indoor or outdoor space. They pose an especially high danger of transmission and spread of COVID-19.

On May 25, 2020, in an effort to balance First Amendment interests with public health, the State Public Health Officer created an exception to the prohibition against mass gatherings for faith-based services and cultural ceremonies as well as protests. Those types of gatherings are permitted so long as they do not exceed 100 attendees or 25% of the capacity of the space in which the gathering is held, whichever is lower. All other mass gatherings are prohibited until further notice.


View the Calaveras County Roadmap to Recovery here

Contact Tracing

How does contact tracing work?

Click here to download a PDF. 

How Contact Tracing Works image of .pdf

Faith Based Communities

Can faith-based/religious services and cultural ceremonies occur?

For more information on places of worship and providers of religious services and cultural ceremonies:


What is novel coronavirus?

Novel coronavirus (COVID-19) is a new virus that has not been seen before. There is no current vaccine to prevent COVID-19.


How does COVID-19 spread?

The virus is spread mainly from person-to-person:

  • Between people who are in close contact with one another (within about 6 feet)
  • Through respiratory droplets made when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or inhaled into the lungs
  • COVID-19 may be spread by people who are not showing symptoms


What are the symptoms of COVID-19?

People with COVID-19 have reported a wide range of symptoms. These symptoms range from mild to severe. They may appear in as few as 2 days or as long as 14 days after exposure to the virus. Symptoms can include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Headache
  • Chills
  • Sore throat
  • Repeated shaking with chills
  • New loss of taste or smell
  • Muscle pain


When should I seek medical attention?

If you have any of these emergency warning signs for COVID-19 seek help immediately:

  • Trouble breathing
  • Bluish lips or face
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake


How severe is novel coronavirus?

People with COVID-19 have reported a wide range of symptoms – from mild to severe that requires hospitalization. Some people are at higher risk for serious illness or death from COVID-19 illness.


Who is at higher risk of severe illness from COVID-19?

Based on what we know, older adults and people of any age who have serious underlying medical conditions are at higher risk for severe illness from COVID-19:

  • People 65 years and older
  • People who live in a nursing home or long-term care facility
  • People of all ages with underlying medical conditions, especially if not well take care of, including:
    • People with chronic lung disease or moderate to severe asthma
    • People with serious heart conditions
    • People with health conditions that lower the body’s ability to fight germs and sickness, including:
      • Smoking
      • Bone marrow or organ transplants
      • HIV/AIDS
      • Prolonged use of corticosteroids
      • Cancer treatment
    • People with severe obesity – a measure of body fat or body mass index (BMI) of 40 or higher
    • People with diabetes
    • People with chronic kidney disease undergoing dialysis
    • People with liver disease


How can I prevent from getting COVID-19?

 The best way to prevent illness is to avoid being exposed to this virus by:

  • Avoiding close contact
    • Avoid close contact with people who are sick
    • Stay at home as much as possible
    • Put physical distance, of at least 6 feet, between yourself and other people
      • Some people without symptoms may be able to spread the virus
      • Keeping physical distance protects people who are at higher risk of getting very sick
  • Covering your mouth and nose with a cloth face covering when around others
    • You could spread COVID-19 to others even if you do not feel sick
    • The cloth face covering is to protect other people in case you are infected
    • Continue to stay about 6 feet away from people. It is not a substitute for physical distancing
  • Washing your hands often
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, or mouth with unwashed hands
  • Covering coughs and sneezes
    • If you are in a private setting and do not have a cloth face covering, be sure to cover your nose and mouth with a tissue when you cough or sneeze or use the inside of your elbow
    • Throw used tissues into the trash
    • Wash your hands right away with soap and water for at least 20 seconds or use hand sanitizer
  • Cleaning and disinfecting
    • Clean surfaces that are touched often, like toys, light switches, doorknobs, faucets, desks, phones, keyboards, toilets, and sinks
    • Use a cleaning product with the word ‘disinfectant’
    • Contact Poison Control 1-800-222-1222 right away if you suspect a poisoning


How is novel coronavirus treated?

Right now there is no vaccine to prevent novel coronavirus disease (COVID-19). There are no medications approved for coronavirus. Most people with mild coronavirus illness will recover on their own. However, some cases develop pneumonia and require medical care or hospitalization. People who may have been exposed to COVID-19 should call their healthcare provider right away.


What resources are available to people experiencing homelessness and are at risk for COVID-19?

View information here


I am a healthcare worker that is seeking non-congregate sheltering.  Where can I find more information?

View information here

Or call the CalTravelStore at 877-454-8785.

Or call Sierra Hope at (209) 736-6792 Monday through Friday 8:00 AM-4:00 PM.  

Outdoor Recreation

Are short-term rentals, vacation rentals, timeshares, hotels, motels, and other short-term lodgings allowed to continue operating?

Hotels/lodging for leisure and tourism are not permitted to operate in the State of California at this time. View the local order here.

Under the current statewide Stay-at-Home order, hotels should only open for COVID-19 mitigation and containment measures, treatment measures, providing accommodation for essential workers, or providing housing solutions, including measures to protect homeless populations.


Why are outdoor exercise and recreational activities limited to Calaveras County residents only?

Healthy activities are encouraged as long as you maintain a safe physical distance of at least 6 feet from people who don’t live with you. Outdoor exercise and recreational activities include:

  • Athletics
  • Badminton (singles)
  • Throwing a baseball/softball
  • BMX biking
  • Canoeing (singles)
  • Crabbing
  • Cycling
  • Exploring Rock Pools
  • Gardening (not in groups)
  • Golfing (singles, with carts)
  • Hiking (trails/ paths allowing distancing)
  • Horse Riding (singles)
  • Jogging and running
  • Kite Boarding and Kitesurfing
  • Meditation
  • Outdoor Photography
  • Picnics (with your stay-home household members only)
  • Quad Biking
  • Rock Climbing
  • Roller Skating and Rollerblading
  • Rowing (singles)
  • Scootering (not in groups)
  • Skateboarding (not in groups)
  • Soft Martial Arts – Tai Chi, Chi Kung (not in groups)
  • Surfing
  • Tennis and table tennis (singles)
  • Throwing a football, kicking a soccer ball (not in groups)
  • Trail Running
  • Trampolining
  • Tree Climbing
  • Volleyball (singles)
  • Walk the dog
  • Wash the car
  • Watch the sunrise or sunset
  • Yoga

You can find more information on California's COVID-19 website at


Are all outdoor recreational areas going to be open?

Keep in mind that many outdoor recreational areas not operated by the County may remain closed due to COVID-19. It is best to call or visit their website for closure information.


Can I visit State Parks?

State Parks, campgrounds, museums, and visitor centers have closed to help slow the spread of COVID-19 across the state. A list of closures can be found by visiting See a list of outdoor spaces that are open on the Public Recreation page.


Can my children use the play equipment at parks?

Check with your local park for closure and reopening information and rules for use.


Are community pools open?

No. Community centers, including public pools, playgrounds, and picnic areas are not permitted in Stage 2.


Are boat rentals allowed?

Under the state guidance, yes they are allowed. Keep in mind that many outdoor recreational areas not operated by the County may remain closed due to COVID-19. It is best to call or visit their website for closure information.

Retail and Restaurants

Where can I view Calaveras County’s readiness plan to reopen businesses?

For more information on dine-in restaurants and shopping please visit:

On May 13, 2020, the California Department of Public Health accepted the local attestation submitted by Calaveras County officials to move further into Stage 2 of Reopening. The local attestations can be viewed on the State webpage at

Calaveras Public Health released a Roadmap to Recovery on our COVID-19 website, which outlines the stages for reopening the county that is consistent with the Governor’s Stay-at-Home Order. This provides a course of action for reopening Calaveras County as safe as possible.


What businesses can be open under Stage 2?
Not all businesses qualify for re-opening as part of advancing in Stage 2. Only the following businesses can re-open in Stage 2 with modifications at this time:

  • Retail Sector
  • Logistics Sector
  • Manufacturing Sector
  • Destination retail, including shopping malls and swap meets
  • Personal services, limited to car washes, pet grooming, tanning facilities, and landscape gardening
  • Office-based businesses (telework remains strongly encouraged)
  • Dine-in restaurants (other amenities, like bars or gaming areas, are not permitted)
  • Outdoor museums and open gallery spaces

This list may be periodically updated so we encourage the public to visit the California Department of Public Health website at for the latest updates.

The State has made it clear that if a business isn’t listed above, it is to remain closed until we make further progress on achieving our goals.


What businesses are not allowed to reopen under Stage 2?

Not permitted in Stage 2:

  • Personal services such as nail salons, tattoo parlors, gyms and fitness studios
  • Entertainment venues with limited capacities, such as movie theaters, gaming, gambling, and arcade venues, and pro sports
  • Indoor museums, kids museums, and gallery spaces, zoos, and libraries
  • Community centers, including public pools, playgrounds, and picnic areas
  • Limited-capacity religious services and cultural ceremonies
  • Nightclubs
  • Concert venues
  • Live audience sports
  • Festivals
  • Theme parks
  • Hotels/lodging for leisure and tourism – non-essential travel
  • Higher Education


What about graduations & promotions, celebrations?

Check with your local school for guidance on school-related activities.


Is testing available in Calaveras County?

Yes, appointments are available Tuesday-Friday, and can be made by going to The testing site will be open from 7:00 A.M. to 4:00 P.M. For people without internet access, call (888) 634-1123. No cost testing is available to anyone. A referral by a doctor is not needed and anyone can be tested, even if they do not have symptoms. Copays will not be collected at the site. Individuals who do not have insurance can be tested at no-cost.

What kind of testing is available?

There are two kinds of tests are available for COVID-19: viral tests and antibody tests.

A viral test tells you if you have a current infection. An antibody test tells you if you had a previous infection. An antibody test may not be able to show if you have a current infection, because it can take 1-3 weeks after infection to make antibodies. We do not know yet if having antibodies to the virus can protect someone from getting infected with the virus again, or how long that protection might last.


Who should be tested?


For updated statewide information, please visit California’s Official Response Page at or the California Department of Public Health’s COVID-19 webpage at: CA Department of Public Health, Coronavirus Updates For Local updates, please visit: