COVID 19 Community Service Call Center
MAILING ADDRESS:
891 Mountain Ranch Road
San Andreas, CA 95249
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PHONE: (209) 754-2896
Mon - Fri: 8:30am - 4pm
Closed Weekends & Holidays

Frequently Asked Questions

Faith Based Communities

Can faith-based/religious services and cultural ceremonies occur?
 

For more information on places of worship and providers of religious services and cultural ceremonies: https://covid19.ca.gov/pdf/guidance-places-of-worship.pdf

Health

What is novel coronavirus?

Novel coronavirus (COVID-19) is a new virus that has not been seen before. There is no current vaccine to prevent COVID-19.

 

How does COVID-19 spread?

The virus is spread mainly from person-to-person:

  • Between people who are in close contact with one another (within about 6 feet)
  • Through respiratory droplets made when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or inhaled into the lungs
  • COVID-19 may be spread by people who are not showing symptoms

 

What are the symptoms of COVID-19?

People with COVID-19 have reported a wide range of symptoms. These symptoms range from mild to severe. They may appear in as few as 2 days or as long as 14 days after exposure to the virus. Symptoms can include:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Headache
  • Chills
  • Sore throat
  • Repeated shaking with chills
  • New loss of taste or smell
  • Muscle pain

 

When should I seek medical attention?

If you have any of these emergency warning signs for COVID-19 seek help immediately:

  • Trouble breathing
  • Bluish lips or face
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake

 

How severe is novel coronavirus?

People with COVID-19 have reported a wide range of symptoms – from mild to severe that requires hospitalization. Some people are at higher risk for serious illness or death from COVID-19 illness.

 

Who is at higher risk of severe illness from COVID-19?

Based on what we know, older adults and people of any age who have serious underlying medical conditions are at higher risk for severe illness from COVID-19:

  • People 65 years and older
  • People who live in a nursing home or long-term care facility
  • People of all ages with underlying medical conditions, especially if not well take care of, including:
    • People with chronic lung disease or moderate to severe asthma
    • People with serious heart conditions
    • People with health conditions that lower the body’s ability to fight germs and sickness, including:
      • Smoking
      • Bone marrow or organ transplants
      • HIV/AIDS
      • Prolonged use of corticosteroids
      • Cancer treatment
    • People with severe obesity – a measure of body fat or body mass index (BMI) of 40 or higher
    • People with diabetes
    • People with chronic kidney disease undergoing dialysis
    • People with liver disease

 

How can I prevent from getting COVID-19?

 The best way to prevent illness is to avoid being exposed to this virus by:

  • Avoiding close contact
    • Avoid close contact with people who are sick
    • Stay at home as much as possible
    • Put physical distance, of at least 6 feet, between yourself and other people
      • Some people without symptoms may be able to spread the virus
      • Keeping physical distance protects people who are at higher risk of getting very sick
  • Covering your mouth and nose with a cloth face covering when around others
    • You could spread COVID-19 to others even if you do not feel sick
    • The cloth face covering is to protect other people in case you are infected
    • Continue to stay about 6 feet away from people. It is not a substitute for physical distancing
  • Washing your hands often
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol. Avoid touching your eyes, nose, or mouth with unwashed hands
  • Covering coughs and sneezes
    • If you are in a private setting and do not have a cloth face covering, be sure to cover your nose and mouth with a tissue when you cough or sneeze or use the inside of your elbow
    • Throw used tissues into the trash
    • Wash your hands right away with soap and water for at least 20 seconds or use hand sanitizer
  • Cleaning and disinfecting
    • Clean surfaces that are touched often, like toys, light switches, doorknobs, faucets, desks, phones, keyboards, toilets, and sinks
    • Use a cleaning product with the word ‘disinfectant’
    • Contact Poison Control 1-800-222-1222 right away if you suspect a poisoning

 

How is novel coronavirus treated?

Right now there is no vaccine to prevent novel coronavirus disease (COVID-19). There are no medications approved for coronavirus. Most people with mild coronavirus illness will recover on their own. However, some cases develop pneumonia and require medical care or hospitalization. People who may have been exposed to COVID-19 should call their healthcare provider right away.

Housing

What resources are available to people experiencing homelessness and are at risk for COVID-19?

View information here

 

I am a healthcare worker that is seeking non-congregate sheltering.  Where can I find more information?

View information here


Or call the CalTravelStore at 877-454-8785.

Or call Sierra Hope at (209) 736-6792 Monday through Friday 8:00 AM-4:00 PM.  

Outdoor Recreation

Are short-term rentals, vacation rentals, timeshares, hotels, motels, and other short-term lodgings allowed to continue operating?

Hotels/lodging for leisure and tourism are not permitted to operate in the State of California at this time. View the local order here.

Under the current statewide Stay-at-Home order, hotels should only open for COVID-19 mitigation and containment measures, treatment measures, providing accommodation for essential workers, or providing housing solutions, including measures to protect homeless populations.

 

Why are outdoor exercise and recreational activities limited to Calaveras County residents only?

Healthy activities are encouraged as long as you maintain a safe physical distance of at least 6 feet from people who don’t live with you. Outdoor exercise and recreational activities include:

  • Athletics
  • Badminton (singles)
  • Throwing a baseball/softball
  • BMX biking
  • Canoeing (singles)
  • Crabbing
  • Cycling
  • Exploring Rock Pools
  • Gardening (not in groups)
  • Golfing (singles, with carts)
  • Hiking (trails/ paths allowing distancing)
  • Horse Riding (singles)
  • Jogging and running
  • Kite Boarding and Kitesurfing
  • Meditation
  • Outdoor Photography
  • Picnics (with your stay-home household members only)
  • Quad Biking
  • Rock Climbing
  • Roller Skating and Rollerblading
  • Rowing (singles)
  • Scootering (not in groups)
  • Skateboarding (not in groups)
  • Soft Martial Arts – Tai Chi, Chi Kung (not in groups)
  • Surfing
  • Tennis and table tennis (singles)
  • Throwing a football, kicking a soccer ball (not in groups)
  • Trail Running
  • Trampolining
  • Tree Climbing
  • Volleyball (singles)
  • Walk the dog
  • Wash the car
  • Watch the sunrise or sunset
  • Yoga


You can find more information on California's COVID-19 website at  https://covid19.ca.gov/

 

Are all outdoor recreational areas going to be open?

Keep in mind that many outdoor recreational areas not operated by the County may remain closed due to COVID-19. It is best to call or visit their website for closure information.

 

Can I visit State Parks?

State Parks, campgrounds, museums, and visitor centers have closed to help slow the spread of COVID-19 across the state. A list of closures can be found by visiting www.parks.ca.gov/flattenthecurve. See a list of outdoor spaces that are open on the Public Recreation page.

 

Can my children use the play equipment at parks?

Check with your local park for closure and reopening information and rules for use.

 

Are community pools open?

No. Community centers, including public pools, playgrounds, and picnic areas are not permitted in Stage 2.

 

Are boat rentals allowed?

Under the state guidance, yes they are allowed. Keep in mind that many outdoor recreational areas not operated by the County may remain closed due to COVID-19. It is best to call or visit their website for closure information.

Retail and Restaurants

Where can I view Calaveras County’s readiness plan to reopen businesses?

For more information on dine-in restaurants and shopping please visit: https://covid19.ca.gov/roadmap-counties/

On May 13, 2020, the California Department of Public Health accepted the local attestation submitted by Calaveras County officials to move further into Stage 2 of Reopening. The local attestations can be viewed on the State webpage at https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/County_Variance_Attestation_Form.aspx

Calaveras Public Health released a Roadmap to Recovery on our COVID-19 website, which outlines the stages for reopening the county that is consistent with the Governor’s Stay-at-Home Order. This provides a course of action for reopening Calaveras County as safe as possible.

 

What businesses can be open under Stage 2?
Not all businesses qualify for re-opening as part of advancing in Stage 2. Only the following businesses can re-open in Stage 2 with modifications at this time:

  • Retail Sector
  • Logistics Sector
  • Manufacturing Sector
  • Destination retail, including shopping malls and swap meets
  • Personal services, limited to car washes, pet grooming, tanning facilities, and landscape gardening
  • Office-based businesses (telework remains strongly encouraged)
  • Dine-in restaurants (other amenities, like bars or gaming areas, are not permitted)
  • Outdoor museums and open gallery spaces


This list may be periodically updated so we encourage the public to visit the California Department of Publis Healths website at https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/County_Variance_Attestation_Form.aspx for the latest updates.

The State has made it clear that if a business isn’t listed above, it is to remain closed until we make further progress on achieving our goals.

 

What businesses are not allowed to reopen under Stage 2?

Not permitted in Stage 2:

  • Personal services such as nail salons, tattoo parlors, gyms and fitness studios
  • Entertainment venues with limited capacities, such as movie theaters, gaming, gambling, and arcade venues, and pro sports
  • Indoor museums, kids museums, and gallery spaces, zoos, and libraries
  • Community centers, including public pools, playgrounds, and picnic areas
  • Limited-capacity religious services and cultural ceremonies
  • Nightclubs
  • Concert venues
  • Live audience sports
  • Festivals
  • Theme parks
  • Hotels/lodging for leisure and tourism – non-essential travel
  • Higher Education

Roadmap to Recovery (County & State)

Calaveras County doesn’t have any new cases, why do we need to continue limits on what we are allowed to do?

COVID-19 is spread between people who are in close contact with one another (within 6 feet) through droplets made when an infected person coughs or sneezes. Some people with COVID-19 do not have symptoms or have a mild illness, which means that they can spread it to others without knowing they are infected. It can also spread when a person touches a surface or object that has the virus from an infected person on it and then touches their nose, mouth, and eyes with unwashed hands. Everyone is at risk of becoming ill with COVID-19. Some people are more vulnerable to serious illness due to their age and health condition.

Reopening Calaveras County needs to happen in a very controlled way and informed by science and medicine. A spike in new COVID-19 infections can lead to a second shutdown to help control any spread of COVID-19 into Calaveras communities. Calaveras County has a limited healthcare infrastructure that may affect the county’s ability to care for a large number of sick people. 

 

Is there a specific timeframe for reopening the county?

All counties are subject to the Governor’s stay-at-home order. Counties must work within those orders. On May 13, 2020, the California Department of Public Health accepted the local attestation submitted by Calaveras County officials to move fully into Stage 2 of reopening.

 

What is the State’s plan to reopen California?

The state of California created a four-stage roadmap to reopen California safely. They include the following stages:

  • Stage 1: Safety and Preparedness. Making the essential workforce as safe as possible
  • Stage 2: Lower Risk Workplaces. Creating opportunities for lower-risk sectors to adapt and reopen. Modified school programs and childcare reopen.
  • Stage 3: High-Risk Workplaces: Creating opportunities for higher risk sectors to adapt and reopen.
  • Stage 4: End of Stay-At-Home Order. Return to the expanded workforce in highest-risk places.

 

What does Calaveras Public Health’s readiness plan include?

To reopen the county safely Calaveras County must ensure:

  • Epidemiologic stability of COVID-19
  • Protection of essential workers
  • Testing capacity for COVID-19
  • Containment capacity
  • Protection of vulnerable groups
  • Timelines
  • Triggers for adjusting modifications
  • Plans for moving through each stage

 

What does Stage 2 of Reopening Mean?

Stage 2 means that certain businesses can re-open so long as they meet State requirements that include:

  1. Performing a detailed risk assessment and implement a site-specific protection plan
  2. Train employees on how to limit the spread of COVID-19, including how to screen themselves for symptoms and stay home if they have them
  3. Implement individual control measures and screenings
  4. Implement disinfecting protocols
  5. Implement physical distancing guidelines


Industry-specific detail about how to meet these State requirements can be found at https://covid19.ca.gov/roadmap/.  Businesses that are allowed to reopen as part of Stage 2 should keep their risk assessment and site-specific protection plan on hand at their place of business so that customers who wish to see it, can.

 

What happens if I don’t comply with the statewide Stay-at-Home order?

In light of the COVID-19 pandemic, we are seeing increased use of policing as a way to enforce stay-at-home orders. The goal of Calaveras Public Health is to prevent any spread of COVID-19 and doing so without the use of policing. We know that policing practices are likely to worsen the spread of COVID-19 by preventing people from seeking needed care or taking proper precautions. Calaveras Public Health believes that in order for people to physically distance themselves and stay at home, people need support and community investment, not punishment. Public Health trusts that the people of Calaveras County will voluntarily follow the Governor’s stay-at-home order to protect loved ones and Calaveras communities.

 

What can we do to help people who are at-risk for COVID-19 and staying home to protect themselves?

View mental health resources here

View Calaveras Seniors resources here

 

Where can I find Calaveras County’s Variance to Stage 2 of California’s Roadmap to Modify the Stay-at-Home Order?

 

View the variance on Stage 2 here

 

Where can I view Calaveras County’s readiness plan to reopen businesses?

On May 13, 2020, the California Department of Public Health accepted the local attestation submitted by Calaveras County officials to move further into Stage 2 of Reopening. The local attestations can be viewed on the State webpage at https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/County_Variance_Attestation_Form.aspx

Calaveras Public Health released a Roadmap to Recovery on our COVID-19 website, which outlines the stages for reopening the county that is consistent with the Governor’s Stay-at-Home Order. This provides a course of action for reopening Calaveras County as safe as possible.

 

View the Calaveras County Roadmap to Recovery here

Schools

What about graduations & promotions, celebrations?

Check with your local school for guidance on school-related activities.
 

Testing

Is testing available in Calaveras County?

Yes, appointments are available on weekdays Monday-Friday, and can be made by going to www.lhi.care/covidtesting. The testing site will be open from 8:00 A.M. to 5:00 P.M and will serve up to 102 individuals per day. For people without internet access, call (888) 634-1123. If individuals have health insurance, their insurance provider will be billed. A referral by a doctor is not needed and anyone can be tested, even if they do not have symptoms. Copays will not be collected at the site. Individuals who do not have insurance can be tested at no-cost.

What kind of testing is available?

There are two kinds of tests are available for COVID-19: viral tests and antibody tests.

A viral test tells you if you have a current infection. An antibody test tells you if you had a previous infection. An antibody test may not be able to show if you have a current infection, because it can take 1-3 weeks after infection to make antibodies. We do not know yet if having antibodies to the virus can protect someone from getting infected with the virus again, or how long that protection might last.

 

Who should be tested?

To learn if you have a current infection, viral tests are used. But not everyone needs this test. Most people will have mild illness and can recover at home without medical care and may not need to be tested.

Decisions about testing are made by state and local health departments or healthcare providers. If you have symptoms of COVID-19 and want to get tested, call your healthcare provider first. You can also call Calaveras Public Health at (209) 754-6460 for the latest local information on testing.

For updated statewide information, please visit California’s Official Response Page at www.covid19.ca.gov or the California Department of Public Health’s COVID-19 webpage at: CA Department of Public Health, Corona Virus Updates For Local updates, please visit:
https://covid19.calaverasgov.us/